BMW Technicians Getting New AR Smart Glasses to Speed Up Troubleshooting
Augmented reality applications in the automotive manufacturing sector is a fast-growing frontier. Virtually all the major automakers are integrating some form of AR into their manufacturing or business processes. AR is being applied in the design process, auto-testing, manufacturing, infotainment, navigation and even in vehicle marketing. BMW’s latest AR implementation is an example of how AR capabilities can be leveraged in vehicle troubleshooting and maintenance in vehicle dealerships.
The luxury auto brand has just announced it’s planning to equip technicians at its various dealerships with augmented reality smart glasses known as the TSARAVision Smart Glasses. Even the company’s MINI engineers will be equipped with these AR glasses.
The latest AR implementation is aimed at expediting various auto maintenance activities, enabling technicians to perform seamless vehicle troubleshooting along with other maintenance functions. Technicians will be able to put on the augmented reality smart glasses to send, receive and open documents which they can view through the smart glasses. This wearable technology is aimed at offering BMW technicians and MINI engineers with a free link to BMW for troubleshooting issues. It is the kind of remote assistance AR application that is currently growing in popularity in various heavy industry usage environments. The BMW technicians won’t have to worry about stopping work and calling or sending email for important information required to resolve issues. BMW engineers will be able to leverage the AR system to send schematics and other technical bulletins to the technicians who are physically working on the problem via the augmented reality smart glasses.
The engineers on the other end will, on the other hand, be able to capture screenshots and zoom in on the problem areas while providing real-time advice and instructions to the technicians.
The augmented reality technology will overlay digital information onto the real world, allowing the technicians to have a real-world perspective of the happenings in their surroundings while still being able to view the remotely transmitted drawings and documents via their smart glasses.
The new augmented reality will deliver several new novelties to the BMW technicians working remotely in BMW dealerships. These will include the Technical Information System TIS 2.0, the new TSARAVision Smart Glasses along with the Technical Support & Research Assistant TSARA. These three key components of the augmented reality platform will enable BMW technicians to remotely gain rapid access to technical information which they can use to expedite automotive troubleshooting. Overall, it makes life a lot easier for technicians working remotely in the automaker’s dealerships.
The TIS 2.0 is accessible via a mobile device to technicians that are working on the BMWs or MINIs. Once logged in, they can perform on-the-spot searches for any technical information that will be required to fix the car. TSARA, the automaker’s new online care-reporting system will also expedite the maintenance and repair processes at BMW’s dealerships around the world by between 70% and 75% based on their estimates. The TSARA system offers a user-friendly and intuitive interface that allows MINI dealers and BMW centers around the world to work with greater efficiency.
The TSARAVision augmented reality smart glasses have also been implemented in BMW’s workshops and dealerships to handle more challenging problems that require direct support from the engineers. The glasses will connect BMW engineers to the technicians through a hands-free video link, enabling both parties to collaboratively work on and resolve issues quickly and more efficiently.
The engineers or experts will project schematic drawings and technical bulletins on the display of the technician’s smart glasses. They’ll even be able to capture the screenshots and enlarge images for clearer view. The technician on the other hand can subsequently open the documents and view them through voice instructions while they are working on the vehicle.
The smart glasses and the tech will be rolled out throughout this month across BMWs 347 service centers. However, the initial rollout of the tech in the Mini service centers will only cover a few centers.